Today Lean and Six Sigma has unfortunately become a euphemism for cost cutting. Seldom does staff realize that the very same inefficiencies that are causing waste in the organization are the same broken processes that cause missed cases, no-shows, and failure to maximize referrals from the physician offices.
However, some are discovering its power to improve most of the processes related to patient intake and scheduling. Improving these vital processes can have a positive effect on revenue and growth in marketshare.